Privacy Policy

We collect personally identifying information that you provide to us when you request information about our services, submit an inquiry, or otherwise engage with our website. This typically includes your name, company or brand name, email address, phone number, and details about your marketing goals or the type of organization you represent, such as whether you are a marketing agency, a brand or franchisee, a franchisor or corporate office, or another type of business.

We use this information to respond to your inquiry, evaluate whether our services are a fit for your business, and follow up by phone, email, or text message where you've agreed to that contact. We may also send you marketing communications about our services, industry insights, or offers, consistent with your communication preferences and applicable law.

Your personally identifying information will not be shared with any third party, with the following exceptions:

1. Information that TFMG in good faith determines is legally required to be revealed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena.
2. Information revealed during the course of TFMG's enforcement of its policies and procedures, its Terms of Use, the terms of this Policy, or any other agreement with us, or during the course of any disciplinary or legal action.
3. Information disclosed in a manner expressly permitted by the provisions of this Policy.
4. Information that TFMG in good faith determines must be disclosed to correct what it believes to be false or misleading information, or to address activities it believes to be manipulative, deceptive, or otherwise a violation of law.
5. Information disclosed to service providers who perform work on our behalf, such as our CRM, email, and SMS delivery platforms, subject to obligations consistent with this Policy, unless you are otherwise notified at the time we collect the data.

When you complete a form on our website — including our contact form, consultation request, or campaign inquiry form — we collect the information you provide, such as your name, company, the category that best describes you or your organization, your primary area of interest, and, where applicable, details about your campaign scope. This information is stored in our CRM and used to route your inquiry to the right member of our team and to personalize our follow-up.

You may provide us with testimonials, case study details, or feedback about your experience working with us, including your company name, logo, or a picture of yourself. With your permission, we may use this information for public-facing marketing purposes, such as displaying your testimonial, logo, or feedback on our website or in our marketing materials.

TFMG may send text messages to individuals who opt in to receive them through our website forms or other sign-up methods. These messages may include consultation or appointment reminders, updates about your inquiry or an active project, and promotional information about our marketing services.

When you opt in to receive SMS messages from TFMG, we collect your mobile phone number and your consent record. This information is used solely to deliver the messages you agreed to receive.

TFMG does not sell, share, or disclose SMS opt-in data or consent records to any third parties, affiliates, or non-affiliates for marketing or any other purposes. All categories of personal information described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services used to operate our SMS program.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance, or contact us at info@thefranchisemarketinggroup.com or (678) 561-4799. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

When you access our website without actively providing personal information, we automatically collect limited technical information, such as your IP address, browser type, device information, and the pages you view. Records of your use of our website are the property of The Franchise Marketing Group, LLC. We reserve the right to use this information for our marketing and business development purposes.

Like most websites, we use cookies (text files placed on your device by a web server) to help personalize and improve your experience on our site. Cookies are not used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and can only be read by a web server in the domain that issued the cookie to you. We use cookies to improve our website and to facilitate your use of it.

We use service providers such as Google Analytics and HubSpot to help us understand and improve how visitors use our website and to measure the effectiveness of our marketing. These tools may use cookies, your IP address, or an anonymous identifier, together with other non-personal information about your visits to our website, so that we can improve our site, tailor content, and provide you with information about our services that may be relevant to you.

Various browsers offer a "Do Not Track" (DNT) option. TFMG does not track your activity beyond what is described in this Policy, and we do not currently respond to browsers' DNT signals on our website. We do not permit our third-party service providers to collect information from our website for other websites or for their own purposes beyond what is described here.

Our website may contain links to other websites. TFMG is not responsible for the privacy practices of sites other than our own. We encourage you to be aware of the privacy statements on other websites and to read those statements.

The collection and use of information on social media platforms are governed by the privacy policies and terms of those platforms. Any information you post on or through our pages on Facebook, Instagram, LinkedIn, or other social channels is subject to the policies and practices of that channel.

We may receive personal information from a social media platform when you connect with us through a social feed, comment on our content, or otherwise interact with us using social media tools — for example, your name, handle, or profile information when you follow us or message us on LinkedIn. Information received this way is treated and used in the same manner and for the same purposes described in this Policy for information we obtain directly through our website.

Our website and services are directed at businesses and are not intended for use by children. We are committed to complying with all applicable laws and regulations regarding the collection, storage, and use of personal information of minors under the age of 18, including the Children's Online Privacy Protection Act of 1998.

We do not knowingly collect or solicit personal information from children under 18, and individuals under 18 are not permitted to submit information through our website without the involvement of a parent or legal guardian. If we learn that someone under 18 has provided personal information through our website, we will remove and permanently delete that information as soon as reasonably possible.

If you are a parent or guardian and believe your minor has submitted personal information to us without your consent, please contact us using the information below.

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications, by contacting us using the information below. If you are located in a state or country that grants additional privacy rights — such as the right to know what personal information we've collected about you, or the right to opt out of certain uses of that information — we will honor requests submitted in accordance with applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in each message, and you can opt out of SMS messages by replying STOP as described above.

TFMG reserves the right to change this Privacy Policy at any time. Notification of changes will be posted on our website. Because these changes may affect your personal information, we suggest you check for updates regularly and review changes as soon as they are published.

Notwithstanding this Privacy Policy or our Terms of Use, information may be and will be disclosed as needed to comply with law, respond to facially valid process or subpoena, stop or mitigate illegal activity or potential harm, protect the security of information, and protect against fraud.

We may maintain the information we collect indefinitely, or delete it at any time, in our sole discretion, subject to the requests described in "Your choices & rights" above.

We employ reasonable security methods to prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information, including organizational, technical, and administrative measures designed to protect it against unauthorized access, loss, alteration, or misuse. However, no data transmission over the internet or any wireless network can be guaranteed perfectly secure. While we work to protect your information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

Please contact us with any questions, including questions about the accuracy of the information we collect and maintain. We strive to assure the correctness of the information we maintain, and if the information we have about you is inaccurate, we will correct it as promptly as possible. To reach us:

• E-mail us at info@thefranchisemarketinggroup.com
• Call us at (678) 561-4799
• Mail us at The Franchise Marketing Group, LLC, [Street Address], Woodstock, GA 30188